Refund policy

• Monthly plans: you can cancel any time and won't be charged again. We don't refund the current month once it has started, and you keep access until the end of it.
• Billing mistakes: if we charged you in error (for example, a duplicate charge or the wrong number of users), we will refund the difference in full.
• Charges after cancellation: if you canceled and were charged anyway, we will refund that charge in full.
• Service problems: if a serious outage on our side kept your agency from using the service, contact us and we will credit or refund a fair amount.
• Where the law gives you a right to a refund, we follow it.

Email hello@emeraldams.com within 60 days of the charge with your agency name and the invoice. We reply within 5 business days. Approved refunds go back to the original payment method, usually within 5 to 10 business days. See also our Subscription terms.