Accessibility statement

We want everyone to be able to use emeraldams.com and the Emerald AMS app, including people who use screen readers, keyboard navigation, voice control, magnification or captions. Our target is the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. We do not use accessibility overlay widgets; we fix issues in the code.

Emerald AMS is partially conformant with WCAG 2.2 AA: some content does not fully meet the standard yet. We last reviewed the public website on October 18, 2026, using manual keyboard checks, semantic HTML and contrast review. A full automated and screen-reader audit of the app is planned.

What we build in: page landmarks, a skip-to-content link, one main heading per page, visible keyboard focus, form labels, error messages announced to screen readers, text contrast of at least 4.5:1 and support for reduced motion.

• Some complex app screens (drag-and-drop pipelines, workflow builder canvas, calendar views and charts) may be hard to use with a keyboard or screen reader. Every action they offer can also be done from a list or form view, or our team can do it for you.
• Product screenshots on the marketing site are images of the app with short text descriptions, not full transcriptions.
• Recorded calls have transcripts. In-browser video meetings show a live transcript only while the meeting is being recorded.
• Documents from carriers and other third parties (for example, PDFs and dec pages) may not be accessible. We can help you get the information another way.

If something is hard to use, tell us. Please include the page, what you were trying to do, and the assistive technology you use, if any.

• Email: accessibility@emeraldams.com
• Phone: TODO_PHONE
• Mail: TODO_LEGAL_ENTITY_NAME, TODO_MAILING_ADDRESS

We will reply within 2 business days and work with you on a fix or another way to get what you need.

If any part of the website or app doesn't work for you, our team can help by email or phone: book a demo, set up your account, change settings, import data or get an export for you. Email hello@emeraldams.com or call TODO_PHONE. See also our Contact page.